Optimize IT Quality Services
Every organization aims to have excellent customers’ satisfaction. In this digital era, IT holds an important role in realizing the excellent service for customer. Management expects IT can deliver the best experience for customers in order to have their trust and uphold the reputation. IT Service Management (ITSM) helps organization and its business to maintain the end-to-end services, satisfying not only customers but also stakeholders. ITSM takes part in managing processes, people, and technology used for service and operation of an organization.