Communicate the goals and benefits of the ISO 20000 certification and the approach for achieving ISO 20000 compliance with everyone within the organization and determine gaps in the current situation. Organizations should decide which parts of the organization are covered by the ISO 20000 certificate to limit the scope of their ISO 20000 certification.
Establish a project board by choosing a project manager and project staff, along with preparing a project plan, assigning tasks, and choosing an auditor and an experienced external advisor before preparing for the ISO 20000 certification audit. Lastly, conduct the actual ISO 20000 audit carried out by an external auditor from a Registered Certification Body (RCB).
What is ISO/IEC ISO 20000?
ISO/IEC 20000 is the international ITSM (IT service management) standard. It allows IT departments to ensure that their ITSM processes are in line with the needs of the business as well as international best practices. The ISO 20000 standard aids organizations and businesses in benchmarking their managed service delivery, measuring service levels, and evaluating their performance. ISO/IEC 20000 was first developed in 2005 and subsequently revised in 2011 and 2018. The latest version which is globally used is ISO/IEC 20000:2018.
Multimatics as a consulting company has been trusted by various industries, we have several consulting services, one of our Top Services is ISO/IEC 20000 Implementation & Certification. We have served various companies and institutions started from Government Institution, State-Owned companies, e-commerce, mining companies, university and many more. We using a comprehensive approach to increase the capacity of People, Process, & Technology within your company based on standards, frameworks, and best practices.
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